Welcome to Held Biker Fashion Australia

Customer Service

  • Shipping & Delivery

    Held Australia shipping rate is $10 per order within Australia. We endeavour our best efforts to send out your order as quick as possible. Australian Air Express is an overnight service for most Metro and Country areas; there are some areas which is not possible for overnight delivery. If this is the case, it may take up to 3 days before you receive the order.
  • Information You Give Us

    You provide such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; make an order or an Auction bid; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; by providing employer, school, or other such information; participate in Discussion Boards; provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone number; people to whom purchases have been shipped, including address and phone number; other people; content of reviews and e-mails to us; and financial information, including Social Security and driver's license numbers.

  • Returns & Replacements

    Held Australia will only refund or credit you if the product item is not worn or damaged and all the original tags and packaging are still intact, if you have ordered the wrong size, colour we will happily exchange your item, You have 7 business days to return your item for a refund or credit to be approved. If the item is defective or incorrect will pay for the returning shipping, click on the Return link & follow the prompts. We will contact you via email of your exchange or refund once we have received your item.
  • Ordering

    All pricing is in Australian dollars ($AUD). All of the prices, contents and specifications are correct as to the best of our knowledge and are subject to change without notice. We reserve the right to change specifications, product descriptions, pricing and applications at any time without further obligation.

  • Payment Methods & How Secure Is Information About Me?

    We accept on line payment with credit cards using a 256-bit encrypted SSL system (the highest security possible) and Paypal.
    We work to protect the security of your information during transmission when using PayPal , they process the credit cards, so Held Australia will NEVER see you credit card number. Paypal protects your privacy and information by using Secure Sockets Layer (SSL) software, which encrypts information you input.
    It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

  • Conditions of Use, Notices, and Revisions

    If you choose to visit Held Australia, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of Australia. If you have any concern about privacy at Held Australia, please send us a thorough description to sales@heldaustralia.com.au, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.

  • Cancellation of Orders

    If you decide to cancel your order after it has been placed we have the right to charge you a restocking fee. For orders under $100 we will charge $10 AUD and for orders above $100 we will charge $20. This fee is waived if there is stock availability problems in which we will advise you of immediately.